We stand behind the products and service we provide and is fully backed by our manufacturer. We guarantee, that if any of our poles components or moving parts fail due, to defects in workmanship or materials within two full years from date of purchase. We will repair or replace all parts found defective.
This guarantee does not extend to any poles that have been damaged of rendered defective. (a) As a result of vandalism or abuse. (b) By the use of parts not manufactured or sold by Nordic Walking Nations INC. (c) By modification of the product or as a result of service by anyone other than Nordic Walking Nations INC. or as authorized by Nordic Walking Nations Inc. warranty service provider.
Contact us using our online contact form to receive a Product return authorization.
A copy of your original receipt and credit card slip must accompany any returns, exchange or refund
Merchandise to be returned or exchanged must be received within 60 days of purchase.
Credit will be provided and/or replacement sent the same day the merchandise is received by Nordic Walking Nations Inc.
A 20% restocking fee will be charged on all returns and exchanges.
Processing will be as follows, for refunds, credit will be provided for the price of merchandise and any applicable taxes, excluding shipping costs.
Exchanges will be handled on an even exchange basis. With the refund if any being applied to the original Credit card on which the purchased was made. No cash refunds. You will pay the shipping cost of the return. We pay any shipping cost for the replacement merchandise to you.
If a return is due to a shipping error or a manufacturer’s defect, the initial shipping and return will be waved.
Returns will be shipped to:
Nordic Walking Nations 4931 Arnold ave Ste. 140
McClellan ca. 95652
Nations Pole Warranty